FREQUENTLY ASKED QUESTIONS
  • WHAT'S THE DIFFERENCE BETWEEN THE AVORIAZ ONLY SKI PASS AND THE FULL PORTES DU SOLEIL?
    The Avoriaz skiing area has 45 lifts, 49 pistes, 3 snow parks and some of the best slopes in France! The Full Portes du Soleil lift pass includes access to the biggest skiing area in the world. Spanning across 2 countries and 12 resorts, including Les Gets & Morzine in France and Champery & Les Crozats in Switzerland. This ski haven offers a mind-blowing 650km of incredible pistes, 200 lifts, 5 snow parks and a super pipe all spread over 14 valleys.
  • WHAT DAYS IS MY LIFT PASS VALID?
    The Avoriaz 6 day lift pass is valid on Sunday - Friday. The 5 day lift passes are valid either Sunday - Thursday or Monday - Friday. Please drop an email into info@snowboxx.com and let them know which one you'll prefer!
  • IS LUGGAGE INCLUDED IN OUR PACKAGE?
    Luggage isn't included in our packages. To add luggage on to your booking, you'll need to add it on to your booking via manage my booking.
  • HOW TO CHANGE A NAME ON A BOOKING - FLIGHT/ACCOM
    You can change a name on a booking through the manage my booking page. There is a £20 fee per name to do this. You'll also need to change the name with the airline directly. This charge is completely separate from us and we have no control over it.
  • TRANSPORT BETWEEN AVORIAZ AND MORZINE FOR EVENING EVENTS
    Snowboxx does not provide transport between Avoriaz and Morzine but we are working with chalets that will run shuttle bus services, to take guests to and from events. There may be limitations with how many daily trips they could do and how late they could go, but they will endeavour to take you at your complete beck and call. Please contact us if you have specific times.
  • I HAVEN'T RECEIVED MY FLIGHT CONFIRMATION
    If you just drop an email into info@snowboxx.com including your booking ID, then one of the team will be able to forward on your flight confirmation.
  • WHAT ARE THE START AND FINISH TIMES OF THE FESTIVAL?
    Snowboxx goes on almost all night! The Apres starts at 3pm each day with the main festival village (main stage) opening at 7pm. The main stage generally finishes around 11pm and then our late night parties continue on till the early hours of the morning.
  • WHAT DOES THE TICKET INCLUDE?
    Snowboxx ticket includes access to all Apres, Main Stage events and Late Night clubs such as XX, Shooters, Yak and Cabane. The ticket does not include access to the Igloo partys, Feast on the Piste or the Mountainside Bottomless Brunches.
  • IS THERE AN AGE LIMIT ON ATTENDING THE FESTIVAL?
    Yes, the festival side of things is strictly 18+. Families may attend and enjoy the skiing and boarding elements, but all festival related events are for adults only.
  • CAN I CHANGE MY ACCOMMODATION ONCE I HAVE MADE A BOOKING?
    Yes. Please find an accommodation you like on our booking system, then email info@snowboxx.com for a quote on this.
  • WHAT IS THE BEST WAY TO GET TO AVORIAZ?
    The best way to get to Avoriaz is by transfer or speedy transfer. Transfers are automatically included in flight bookings and you can upgrade to speedy transfers in the extras section. Both are also available for non flight bookings.
  • ARE TRANSFERS INCLUDED IN MY PACKAGE?
    If you have chosen to book a flight package with us, then yes. Transfers are automatically included in all flight bookings.
  • CAN I GET A TRAIN OR COACH TO AVORIAZ?
    With the cheap range of flights available to Avoriaz we highly recommend taking the easy route and making the most of your time in the amazing resort. Once you get to Snowboxx we all know you won’t want to leave!
  • WHAT EXTRAS ARE AVAILABLE AT SNOWBOXX?
    Igloo Parties, Feast on The Piste and Mountainside Bottomless Brunches. All these amazing extras can be booked direct here.
  • CAN I BOOK TICKETS FOR JUST THE FESTIVAL?
    Yes, tickets will be made available closer to the event date for locals and surrounding resorts. Please check our social media channels or sign up to the newsletter here to be notified when this information is released.
  • WHAT IF I AM NOT GOOD AT SKIING OR SNOWBOARDING, CAN I STILL ATTEND?
    Snowboxx has something for every level of rider (or not quite yet), whether you have never stepped a foot on the snow or consider yourself the next Eagle. You can even book lessons in advance of your trip via our booking system here.
  • DO I HAVE TO BRING MY OWN EQUIPMENT?
    Not at all. Our partners in Avoriaz are fully stocked and there is plenty of choice for every level of skier. Full clothing packages are also available if you fancy traveling light.
  • CAN I BOOK ON YOUR WEBSITE IN ANOTHER LANGUAGE?
    Currently the Snowboxx website is in English only, but if you would like to book in French, Spanish or German please email us at info@snowboxx.com and our team will assist with your booking.