FAQ

Snowboxx combines the best parts of a ski trip and a music festival into one epic week.

There is a lot going on so we have put together these FAQs to help you navigate all the info.
If you need a hand with your booking or want to find out more about the event, feel free to reach us via email. We are always happy to hear from you!

Accommodation and wristband Packages

Festival Information

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Where is Snowboxx?

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Snowboxx takes place in the ski resort of Avoriaz, a top-tier ski destination in the French Alps. Avoriaz is the highest resort of Les Portes du Soleil, the largest ski area in the world, which spreads over France and Switzerland. There are plenty of pistes and parks for all levels, and loads of off-piste entertainment too! The nearest airport is Geneva, Switzerland.

What are the dates for the festival?

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Snowboxx 2027 will be held from Saturday 13th to Saturday 20th of March.

What is the festival program like?

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During the day you can enjoy the endless pistes of Portes Du Soleil, the world’s largest ski area, or start the day with one of our legendary bottomless brunches. Every day from midday we host epic après sessions at La Folie Douce until late. Once you are done with the shred you can, literally, ski into this party.

On Sunday, Tuesday and Thursday evenings, world-class headliners take over our main stage, a massive open-air arena right by the slopes. Music at the main stage finishes at 23:00 so you can enjoy incredible performances at this unique location and still make it to the first lift in the morning.

What is the age limit for the festival?

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Snowboxx is for adults only. Families may attend and enjoy the skiing and boarding elements, but all festival-related events are 18+.

Where can I view the line-up / set times?

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Line up will be announced in two tiers between October and November. Set times will be available closer to the event.

How can I apply to DJ at the event?

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Please email us at info@snowboxx.com and your request will be sent to the relevant department. Please note that due to a high volume of requests, we can only get back to those who we would like to hear more from.

Where can I find friends to go with?

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We can recommend that you perhaps link up with other Snowboxx guests who are attending on their own or in smaller groups. You can find our Shared Trips Facebook page here to find other like-minded guests to attend with.

What safety measures will be in place at the event?

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We are working closely with the resort and the local authorities to ensure we can deliver a safe and enjoyable event. Rest assured that all of the procedures we will put in place have been planned with our team of Health and Safety experts to ensure that we can effectively operate a safe experience for all. We are continuously monitoring the UK and French Government's guidelines, and we will follow the Foreign Commonwealth Office's advice on travel.

Can I wear my ski boots in the venues?

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No, ski boots and other ski equipment are not permitted inside our festival venues.

To ensure the safety of all guests and to protect the venue flooring, security reserves the right to refuse entry to anyone wearing footwear deemed inappropriate for the environment. We kindly ask that you change into standard footwear before heading to the festival areas, this includes the main arena for the mainstage nights.

Please note that bringing prohibited items (including ski equipment) into a venue may result in refusal of admission or being asked to leave the activity

Ticket Information

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What's included in the ticket?

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Our ready-to-book packages are the best way to get your group holiday sorted. 

Standard package: Festival wristband + accommodation
The price per person will vary depending on the size of your group and your choice of accommodation. Prices started at £399 per person for a 7-day stay - that includes accommodation and a festival wristband!

What sort of accommodation do you offer?

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Snowboxx offers a wide variety of accommodation. Ranging in size and quality. 

We have options suitable for groups between 2 - 16 people, where you’ll be able to choose between cosy studio apartments, luxurious chalets, all inclusive hotels and a whole range of other apartments in between. Avoriaz has it all. 

Can I change my accommodation?
YYes! You can change your accommodation during our live sales. Make a new booking during the sale and reach out with the new and old booking IDs and the team can assist with the rest.

A few important notes:

  • You can only change your accommodation 60+ days before the event.
  • Your booking must not be fully paid to make a change.
  • Any overpayments can’t be refunded, but can be used towards other bookable extras.
  • Accommodation changes can only be made once per booking.

We recommend emailing our team info@snowboxx.com to check if you are able to change your accommodation as this may not be possible.

Can I stay for less than the full week?

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Yes, the minimum stay is 4 days (3 nights). However, we recommend staying for the full week to make the most out of the experience! Note: not all the apartments are available to book for less than a week so you may see fewer options if your selected dates are not the full week.

We are a large group, how can we book?

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Large groups may need to book more than one apartment. You can have a maximum of 12 people in 1 apartment (subject to availability). Check this by entering the number of people that you will attend with on our booking page then all of the available options will be displayed in the next step.

Do you offer any group discounts?

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If you are booking for a large group of 10 or more people, you may be entitled to a special discount. You can inquire about this upon booking by contacting info@snowboxx.com.

Can I add someone to my booking?

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Yes! You can add another guest to your booking, provided there is a spare bed available in your accommodation.

To do this, the lead booker should email info@snowboxx.com requesting that an additional guest be added to the booking. Our team will add an extra festival wristband to your reservation. Once this has been done, the lead booker can enter the new guest’s details in the booking portal, and the guest will receive an invitation to complete their information.

Please note: Guests cannot book separate accommodation solely to obtain a festival wristband and then move into another booking. Any additional guest must be added directly to the booking they intend to stay in, subject to availability.

What do I get with VIP access?

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The Snowboxx VIP upgrade adds that extra touch to the experience. Priority queues, viewing platforms over stages, private bars and more! Note: VIP tickets are very limited, so book fast to make sure you don't miss out. You can upgrade your package via manage booking.

What's included:

  • Access to VIP area overlooking the Main Stage
  • Private VIP bar at Main Stage
  • Priority queue to Main Stage and The Boxx
  • Access to VIP area at Apres (first come first serve)
  • Access to private toilets at Apres
  • 1 x free drink voucher to be used at VIP Bars
  • 1 x glass of prosecco on first 150 customers into the VIP area on Main Stage nights
  • 10% discount on Snowboxx merchandise when your wristband is shown
  • 10% discount on OOSC merchandise when your wristband is shown

When will my ticket arrive?

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E-tickets will be sent to all customers via email 2-5 days before the event.

Physical wristbands are to be collected in person at the event and won’t be sent to any address. You can collect your wristband with your booking ID and photographic ID - we recommend keeping the confirmation email handy for this.

Do you have options for smaller groups (2PAX?)

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We have some options for smaller groups, though they are more limited. For a wider range of accommodations, we recommend joining a larger group. You can always reach out to the Facebook group, see here for options of joining others. For any other questions you may have, please contact our customer service team.

Can I book for my whole group? Is there a limit on the amount of people you can book for?

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Yes! You can make a booking for up to 16 people in a single reservation. If your group is larger than 16, you’ll need to make multiple bookings

Where do I collect my wristband?

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Wristbands will be available to collect from the Arrivals centre on check-in day or from the Help Desk & Box Office during opening hours. These will be sent out in advance of the events.

Can I change the name on my booking?

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Yes! Lead bookers can edit their guests’ details up until 6 weeks before the festival at no extra cost.

Please ensure that every guest has their own unique first name, surname, and email address. These details must not be shared across multiple guests, as each person will receive their own individual e-ticket.

  • More than 6 weeks before the festival: Guest details can be edited free of charge.
  • Within 6 weeks of the festival: A £55 name change fee will apply per person. The lead booker will need to email info@snowboxx.com to request the change.
  • 7 days before the festival: Name changes will close.

I'm a local, can I book a Snowboxx wristband and lift pass without accommodation?

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We offer wristband-only tickets for Morzine residents and seasonaires. These are released closer to the event, and proof of local residency or employment will be required when collecting your wristband.

Locals Tickets here.

I've made a mistake when entering the group's personal information, how can this be fixed?

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If you've booked and have a typo on a name, lead bookers can edit their guests’ details up until 6 weeks before the festival at no extra cost. Full name changes can be made if in line with the terms in the above section. If you have booked flights and require any changes to a name, you must do this with your airline directly picking up any fees that may apply.

Can I add extras to my booking at a later date?

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Yes, you will be able to log in and add extras to your booking up until 1 month before the show.

Also please note that extras do sell out, so we highly recommend these are added at the point of sale to avoid disappointment.

Payment Plans

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How does the deposit scheme work?

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You can reserve your spot at the current price with a small deposit.

The remaining balance can be paid at a later time.The payment deadline will be determined by the time of the year you book your tickets:

Your payment deadlines can be found both on our booking site (during the booking process) or on your booking confirmation We will also send you a reminder to give you enough time to finalise any payments. Please add our address to your contact list to ensure you receive your reminder: info@snowboxx.com

How can I pay my final balance?

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Payments are made via the ‘manage booking’ portal. This can be accessed here, through your booking confirmation email or via the link on the footer of our website. To log in you will need your booking ID which can be found on your confirmation email and the email address you used to book your tickets. Each member of the group can log in and make payments using separate cards.

Each individual can choose between two payment options:

Pay the remainder in one lump sum at any time before the payment deadline

OR

Pay a set amount towards your balance, in this way you could effectively split the remaining balance across several paydays etc.

What happens if I miss my payment?

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If you are concerned about the inability to pay your balance by the final balance date, please let us know as soon as possible so we can look into extending the payment terms to facilitate settling the balance. Please be aware any new payment plans will be agreed with our team and they reserve the right to change the dates when necessary.

If you miss your final balance payment, you will be charged a £50 penalty fee and will be given 7 days to settle your balance. Failure to do so could result in the cancellation of your booking.

Can I add extras to my booking after the payment deadline?

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Yes, you will be able to add extras to your booking after the payment deadline but they will need to be paid immediately in order to add to your booking. All adding of extras is also subject to availability.

Will I need to pay a security deposit for the accommodation?

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As with any other holiday accommodation, your hotel may require you to pay a security deposit upon arrival. Ideally this needs to be paid by the lead passenger on the booking. This amount will be refunded on the grounds that your accommodation is left just as found, and that includes leaving the accommodation clean and tidy and emptying the bins. Damages, lost keys and late check-outs will all result in money being deducted from your deposit. 

The average deposit is between €150-€300pp but for higher standard accommodations it could be up to €3000 in total. Deposits are held on a credit card for the duration of the festival, then released. Debit cards or cash will not be accepted.

Depending on the apartment, you will either pay this at check in, or you will be sent a payment link in advance. Keys will not be given to customers until this deposit has been paid. 

Resort Information

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What does it mean that Avoriaz is a ski in / ski out resort?

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Avoriaz is snow-covered and completely car-free! This means you can ski in and out of your apartment through the traffic-free streets to catch any of the multiple nearby lifts, take a horse and sleigh to a nearby restaurant or walk among the picturesque lines of Christmas trees and fairy lights.

Can I park my car in the resort?

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There are several car parks on the outskirts of Avoriaz. Both indoor and outdoor. These can be booked here. Please note that as the resort is pedestrianised, you will then need to make your own way to your apartment or hotel. Either on foot, by snowcat or horse & cart.

What are the snow conditions like in Avoriaz in March?

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Portes du Soleil is a genuine powder reserve in the Alps. Avoriaz is the highest resort in the area, which means quality snow is guaranteed throughout the season! Historically, March is an excellent month in Avoriaz… skis at the ready!

How much will food and drink cost at the festival?

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Drink prices start from around €6 lager/beer pint - €9 spirit & mixer. Food can be purchased in supermarkets and restaurants. Pricing starts from around €9. Costs may vary from bar to restaurant.

Where can we eat at the festival?

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There are many restaurants in the resort to choose from. We highly recommend booking in advance as they get very busy during the event week. You can browse the restaurants in the resort and book here.

Besides the skiing the and the music events, what else is available?

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The Snowboxx week is jam-packed with fun-fuelled activities. Think epic après every day at La Folie Douce, legendary bottomless brunches, hilarious downhill races on inflatables, heated snowball fights, the unmissable skim pool, a heated indoor water park, spas and excellent food (and wine) throughout the week. There are plenty of things to do, even if you don’t ski.

What is the discount on the lift pass?

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​All Snowboxx lift passes are guaranteed to be cheaper than purchasing them locally. The discount varies depending on the type of pass you are booking.

Do I have to be able to ski to stay in a different resort?

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No, you don't have to be able to ski as the Prodains lift does allow pedestrians to travel up to Avoriaz. Please check local transport guides for further information.

Do I need to be able to ski to access the festival?

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No, you will be able to access the main stage, festival area, venues, restaurants and bars by foot.

Cash / Card / Cashless

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Snowboxx is a fully cashless festival.

Our wristband payment system is safer and more convenient than using cash or bank cards, helping to reduce queues and give you more time for skiing, riding, and dancing.

You will be able to top up your wristband online or at dedicated top up points around the festival site. Wristbands are the only accepted form of payment at Snowboxx operated venues.

Some additional venues may accept card payments, while cash can still be used at non-Snowboxx venues and throughout the wider resort.

Travel

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Are flights included in my package?

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Flights are no longer sold on our site. You need to make a booking directly with the airline of your choice. The great news is we will have transfers that you can book with us via ‘manage booking’. Your flight details can be added via ‘manage booking.’ It is very important you enter your flight details accurately as the transport team uses your details to coordinate your transfer accordingly.

What is the closest airport?

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Geneva Airport is the closest airport to Snowboxx. From there, a transfer is needed to take you to Avoriaz.

Do you provide transfers?

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You can add transfers manually, just remember to add your flight details via the booking portal.

We offer two types of transfers:

  • Standard: Coach from Geneva airport to Avoriaz arrivals centre, about 3h journey. These are operated on Saturday 13th and Saturday 20th
  • Speedy: Minivan from Geneva airport to Avoriaz arrivals centre, about 2h journey. These are the only transfers available if you are travelling on different dates to the 13th and 20th

Arrivals

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All transfers depart from Terminal 1 at Geneva Airport, if you arrive or depart from terminal 2 you will need to make the short walk to terminal 1.

Our standard transfers only operate on Saturdays, while our speedy transfers run 7 days a week. Coaches leave the airport approx every 30 minutes between 9:00 and 22:30. Please ensure your flight lands before 22:30 to ensure you make our last coach.

If you are landing after 22:30 you will still be able to use our Speedy Transfers.

Departures

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You will be sent a text the day before your departure with a specified time that you’ll have to depart from the Avoriaz arrivals centre. This is traditionally between 5-6hrs before your flight. Our local team will be on hand to direct you to the correct coach or minibus.

Depending on demand, coaches leave Avoriaz approx every 30-60 minutes between 01:30 and 16:30. Please ensure your flight departs after 07:30 to guarantee you’ll make your flight. Speedy transfers are operational 24hrs a day, and you will be informed of your pick up time directly by our local partners.

If you haven’t booked your transfers yet, you can do so via the ‘manage booking’ page. Further details on the various transfers can also be found there.

I have booked my own transfers, what is the address of my accomodation?

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Avoriaz is a car-free resort. It is not possible to drop you straight to your door. Transfers will drop you at the Avoriaz arrivals centre or at the bottom of the Prodains lift. However, if you are booked to stay in L’Amara and have a smaller transfer vehicle such as a minibus, you can be dropped at the building. This relates to any residency in this area.

Address: 462 Route De L'Accueil 74110 Morzine, France Coordinates: 46.193928, 6.770145

Where can I find my transfer information?

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You will be sent a pre-trip email with all the important information for your trip such as transfer details a couple of weeks before you depart.

Are there taxis in Avoriaz?

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The resort is completely pedestrianised, meaning that all transport will drop you at the resort arrivals centre. You may then want to get a snowcat or a horse & cart to travel across the site.

If you fancy a ride on a horse & cart you can book them there directly - usually for around €10-€20 depending on your destination. You can do this by calling the resort arrival centre directly on; +33 (0) 450 740 155. The resort does not take advance bookings, simply call when you’re outside and ready to leave

Can I travel from Morzine?

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Morzine travel will need to be booked independently to take you to and from Avoriaz. Morzine is approximately a 30-minute drive.

Alternatively, during the festival the Prodains opening hours will be extended to run until 00:30 each night.

Cancellations

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Cancellation Policy

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In the event of a full cancellation or rescheduled date, ticket-holders will be entitled to transfer their ticket to a rescheduled show, or a full face-value refund on their wristband.

Can I cancel my booking?

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You can cancel your booking at any time. However, as with any other holiday package, cancellation fees may apply. Please ensure you read the terms and conditions and agree to them before booking a package.

If you cancel your booking before any of your payment deadlines, you would only lose the deposit & booking fee.

The closer you are to the festival, the higher the cancellation charge will be. These are calculated on a sliding scale based on your payment deadlines. Once a payment deadline has passed, you are liable for the corresponding instalment amount as well as any payments made beforehand. The same payment deadlines apply even if you decided to pay in full at the time of booking. Payment deadlines can be found on your booking confirmation.

If you have any concerns about your booking and are considering cancelling, please email us first at info@snowboxx.com so we can advise and help you make a decision. By cancelling your booking you are agreeing to the cancellation terms and that decision is final and cannot be reversed.

A person on our ooking can't make it anymore, do we need to cancel the entire booking?

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If some of the people in the group are no longer able to attend but others still are, you have two options:

  • You can find a replacement(s) to take the place of those who cannot attend
  • You can just remove some individuals from the booking

If you would like to replace any passengers, please note that name changes are free up until 6 weeks prior to the festival. After that, there is a name change fee of £55 per person. Name changes close 7 days before the start of the festival.

The festival wristband or any extras on the booking relating to the cancelled customer will be allocated to the replacement customer, as will the value of the accommodation. If the remaining customers wish to change accommodation to better suit the new group size, please contact our team on info@snowboxx.com to discuss options.

How do I replace some people on the booking?

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This is a fairly straightforward process that can be completed online via the manage booking portal. If you have booked flights, you will need to call the airline directly to change the name with them as well as picking up any fees that they might charge. Name changes can be made up to 7 days before the start of the festival.

Experiences and Extras

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What other experiences and extra events are on offer?

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The Snowboxx week is full of surprises and much more than just skiing and après (although that part is epic too!) 

Our experiences will be announced a little later in the year.

Bottomless brunch
You can book onto our wild bottomless brunch sessions via manage booking or during the initial booking process.

Brunches run from 10am-12pm with 2hrs of bottomless prosecco and mimosas, not to forget an open buffet selection of pastries, fruit, bread, yoghurts and coffee. Followed by an Alpine main dish!

Bingo at Snowboxx - What's it All About
It's musical bingo that turns into a party. There are DJs, hosts, different prizes to be won and themes for each day based around musical genre - cheese, nineties music, or jungle & drum and bass.

Welcome to a full-throttle, music fuelled, bring-your-nan game of barely managed chaos, skill and fabulous prizes. Every day there’s a new theme, a new soundtrack, and a new excuse to go off piste for a full house. Expect challenges, curveballs, and dress codes. Dabbers at the ready, it’s showtime.

How do I book the extra experiences?
You can book all the extra experiences via manage booking.

Why do I have to pay extra for these events?
These events are additional experiences that involve external suppliers and tricky logistics to bring to the Alps. The ticket price covers these extras cost and the cost of travel to and from the event. Although they require a separate ticket, these experiences are truly once-in-a-lifetime and are not to be missed!

Skiing/Snowboarding Lessons - Is there any guarantee that a group of friends will be in the same class when booking this extra?
We can make a note and try our best (no guarantees) but also they might be moved regardless by the instructor if their ability is considered considerably different.

What do the different levels of ski experience mean?

  • Beginner sets are refurbished, well-maintained and ideal for new skiers or those looking for the most budget-friendly option.
  • Intermediate sets are suited to guests mainly skiing green and blue runs, offering more control and progression
  • Advanced sets are higher-performance skis for confident skiers across varied terrain.
  • Pro sets are top-end skis designed for experienced skiers looking for maximum performance, stability and grip.

If you would like to replace any passengers, please note that name changes are free up until 6 weeks prior to the festival. After that, there is a name change fee of £55 per person. Name changes close 7 days before the start of the festival.

The festival wristband or any extras on the booking relating to the cancelled customer will be allocated to the replacement customer, as will the value of the accommodation. If the remaining customers wish to change accommodation to better suit the new group size, please contact our team on
info@snowboxx.com to discuss options.

Ticket and lift pass packages

Ticket Information

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What's included in the ticket?

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Our lift pass + festival wristband tickets include full week access to the music schedule and headline performances. Venues accessible include the main stage arena, The Boxx, après at La Folie Douce, and night clubbing at downtown venues.

It also includes a lift pass of your choice. The lift passes on offer are 6, 5 or 4 day full Portes Du Soleil, or a 6 day Avoriaz only pass.

Please note accommodation is not included with this type of ticket and you will have to arrange your own.

Please note, these tickets are released later in the year and subject to availability, so to secure your place at Snowboxx 2027, we recommend booking our wristband and accommodation packages during earlier sales.

Where can I book my accommodation?

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We recommend checking websites such as airbnb and arbitel.fr to find accommodation. There aren't many options left in Avoriaz so be quick as these won't last long!

If you are staying outside Avoriaz the only way to get to and from the festival is Les Prodains lift but note it closes at 00:30 so you won't be able to enjoy the night time programme.

Can I stay for less than the full week?

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Yes, because you will book your own accommodation, you can book for as many, or as little nights as you want! But we recommend booking the full week to make the most out of your trip!

Can I book extras and events?

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Yes, this ticket allows you to book any extras and events we have on sale. From airport transfers, to ski hire and bottomless brunches.

When will my ticket arrive?

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Customer e -tickets are traditionally sent out 24-48hrs before the start of the event. Each passenger will receive their own unique eticket, to the email account linked to their name. You will also be able to download these via Manage Booking. 

Please note: We cannot send out etickets if there is a pending balance on your booking. Only full paid’ customers will be sent their etickets.

Wristbands are to be collected in person at the event and won’t be sent to any address. You can collect your wristband with your eticket, and photographic ID - we recommend keeping the confirmation email handy for this.

We will detail where to pick up your wristband in your pre-trip information document, which you will receive a couple weeks before the event via email.

My friends are already attending Snowboxx. Can I book a wristband-only ticket and stay with them?

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No. The accommodation is sold on a per person basis, and at full capacity, meaning there are no empty spaces on any bookings. Once you have purchased your Snowboxx package, only the passengers on the booking will be allowed to stay in the room.

If you are caught going beyond max capacity, the hotel will fine you and may ask you to leave the resort.

Can I book for my whole group? Is there a limit on the amount of people you can book for?

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​You can book for up to 14 people at a time. If your booking is for more than 14, you will need to make multiple bookings.

Can I change the name on my booking?

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Yes, all bookings will require the name of each person. These will be checked against proof of ID on collection. Please note that name changes are free up until 6 weeks prior to the festival. After that, there is a name change fee of £55 per person.

I've made a mistake when entering the group's personal information, how can this be fixed?

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You can update a contact number, email address or date of birth online via the manage booking portal. Simply log in, click on the eye icon by the individual's name and make your change free of charge.

If you've booked and have a typo on a name, you need to contact our customer service to update this free of charge. Full name changes, however, cost £55. If you have booked flights and require any changes to a name, you must do this with your airline directly picking up any fees that may apply.

Can I add extras to my booking at a later date?

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Yes, you will be able to log in and add extras to your booking.

Can I book a wristband-only ticket with the deposit scheme and pay the rest later?

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Yes, you can secure your ticket with a small deposit and split the cost across various instalments. The deposit for lift pass + festival wristband tickets is £150 per person.

Payment Plans

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How does the deposit scheme work?

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You can reserve your spot at the current price with a small deposit. The remaining balance can be paid at a later time.

The payment deadline will be determined by the time of the year you book your tickets.

Your payment deadline can be found both on our booking site (during the booking process) and on your booking confirmation once the booking is completed. We will also send you a reminder to give you enough time to finalise any payments. Please add our address to your contact list to ensure you receive your reminder: info@snowboxx.com

How can I pay my final balance?

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Payments are made via the manage booking portal. This can be accessed here or through the booking confirmation email, or via the link on the footer of our website. To log in you will need your booking ID included on your confirmation email and the email address you used to book your tickets. Each member of the group can log in and make payments using separate cards.

Each individual can choose between two payment options:

Pay the remainder in one lump sum at any time before the payment deadline

OR

Pay a set amount towards your balance, in this way you could effectively split the remaining balance across several paydays etc.

How do I pay the rest of my balance?

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Payments are made via the manage booking portal which you can access through the booking confirmation you'll receive or the link on the footer of our website. Each member of the group can log in and make payments using separate cards.

What happens if I miss my payment?

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If you are concerned about the inability to pay your balance by the final balance date, please let us know as soon as possible so we can look into extending the payment terms to facilitate settling the balance.

If you miss your final balance payment, you will be charged a £50 penalty fee and will be given 7 days to settle your balance. Failure to do so will result in the cancellation of your booking.

Can I add extras to my booking after the payment deadline?

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Yes, you will be able to add extras to your booking after the payment deadline.  

Do you need help with your booking?

You can contact us between the hours of 9am and 5:30pm Monday - Thursday and 9am - 4pm on Fridays. Please be sure to include your booking ID when getting in contact with us.
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