All the essential info you need to know ahead of your trip to the Alps
It's a fair amount but essential to make the most out of your week in the Alps.
Please read through and if anything is unclear, drop us an email on info@snowboxx.com
It's also advised that you bookmark this page so you can look back at it when needed.
QUICK LINKS
🔗
Before you travel
PACKING ESSENTIALS
🪪 Passport:
We are going abroad! Also photo ID is required to collect your wristband and lift passes, please bring a driver's licence or passport.
📧 Snowboxx e-ticket:
Downloadable via Manage Booking 3-5 days before travel.
🎿 Appropriate clothing for skiing:
jacket, trousers (salopettes), thermals, snow boots, ski socks, googles, sunglasses, gloves and helmet (if you don't have one you can hire it through the Manage Booking platform before March 5th).
🕺 Appropriate festival clothing:
whatever you fancy for the night time shenanigans
💖 Fancy dress:
The theme this year is Y2K (year 2000's)
🧴 Toiletries:
Including sunscreen and lip balm
🔋 Adapter:
EU travel adapter and phone charger. A power bank is never a bad idea!
🔐 Locks:
Locks for your ski/snowboard equipment. Better to be safe than sorry.
📄 Insurance:
Travel Insurance that covers winter sports
Check in online
with your airline
Remember to check in online and get boarding passes for all passengers for both the outbound and return leg of your flight, otherwise the airline may charge you. If you have any issues with your flight, please contact the airline directly.
Download your
Snowboxx e-ticket
You will receive your Snowboxx e-ticket in the next few days via email. It's essential that you download and have this handy as it contains important info such as transfer times, accommodation check in location and the QR code that you will need to collect your wristbands and list passes.
If you booked ski lessons through us you will receive a separate email with the date and time of your lesson(s).
If you booked tickets to one of the additional experiences such as Bottomless Brunch or Bingo you will also receive separate emails with further info next week.
📱
APP
Keep an eye for the brand new Snowboxx app that will be released in the coming days.
It's the best place to find set times, artist info, festival map, and other helpful info.
Make sure you have notifications enabled to be in the know of secret sets, artist pop-ups and prize giveaways!
Travel insurance
We highly advise that you book travel insurance that covers winter sports. Shouldn't be more than £30 - £35. Google is your friend!
Data roaming
Make sure this is enabled and that you have enough data to send FOMO pics to your friends who didn't make it throughout the week.
SPENDING MONEY
Snowboxx is cashless. You can load up credit on your festival wristband and use it to pay at all festival bars and some stalls.
❅TOP UP ONLINE
❅Most local restaurants, supermarkets etc take cards these days and if you need cash there are a couple ATMs at the resort.
A restaurant meal can cost 10-30€ and an alcoholic drink can cost 6-10€. Ensure you budget accordingly for the week.
Remember that you will have to pay a refundable security deposit upon check in - more on this below.
Travel info
Now that you have prepared for an epic week in the Alps, let's get you to the resort!
TRANSFER DEPARTURE POINT
All transfers depart from Terminal 1 at Geneva Airport, if you arrive or depart from terminal 2 you will need to make the short walk to terminal 1.
No alcohol is to be consumed on any transport and anyone deemed to be drunk will be refused access to any transfers. We have a zero tolerance policy for abuse towards our staff, including our transfer drivers and airport reps.
STANDARD TRANSFERS
These are operated by Alpine Fleet.
➡️ TRANSFERS TO SNOWBOXX
Look out for the Alpine Fleet Snowboxx desk. When you come through from baggage claim, this is located to the right of the information desk.
Look for the yellow area and Alpine Fleet staff in blue Snowboxx hi-vis and make yourself known to a member of the team by the beginning of your transfer slot. If your flight is delayed we will attempt to put you on the next available transfer.
⬅️ TRANSFERS FROM SNOWBOXX
All standard transfers depart from the resort arrival centre(where you were dropped off). Transfer time is printed in your e-ticket, you will need to arrive 30 minutes before your scheduled departure.
If you are departing after 11.30am you can bring your bags to the arrivals centre where Snowboxx Staff will look after them. It is your responsibility to make sure your luggage goes on your transfer coach, Snowboxx takes no liability for luggage left at the arrivals centre.
SPEEDY TRANSFERS
These are operated by Skidy Gonzales
➡️ TRANSFERS TO SNOWBOXX
Look out for the Skiidy Gonzales desk on the left of the arrivals hall. The Skiidy team will check you in and walk you to your vehicle.
⬅️ TRANSFERS FROM SNOWBOXX
Your group lead will receive a text message 24 hours before departure confirming your pick up time and location. Skiidy transfers depart from the arrivals centre or from the L'Amara reception for those staying there.
If you have not received your text message please contact Skiidy directly on +33 (0) 450 373685 to confirm details.
Congratulations! You made it to winter paradise. Let's get you to your accommodation.
CHECK IN / OUT TIMES
Check in: 17:00 pm
Check out: 09:30 am
CHECK IN LOCATION
Pay attention here - you need to locate your check in location and the location of your accommodation. Most of the time these are two different places. This may not be within your residence and may be with an accommodation agency.
These locations will be shown on your e-ticket. As mentioned above, you will get this via email in the next few days.
CHECK IN
Once you know where your check-in location is, send two people in the group there to check in - no need for the whole group to go there. These people will need to:
- Pay the damage deposit - two guests will need to swipe their credit cards
- Pay for the Tourist Tax - Only by cash
- Fill in the Police Fiche Form
💳 Security Deposit:
As with any other holiday accommodation, your hotel may require you to pay a security deposit upon arrival. Ideally this needs to be paid by the lead passenger on the booking. This amount will be refunded on the grounds that your accommodation is left just as found, and that includes leaving the accommodation clean - more on this below.
The average deposit is between €150-€250pp but for higher standard accommodations it could be up to €3000. If in doubt please check your booking confirmation. Deposits are held on a credit card for the duration of the festival, then released. Debit card or cash will not be accepted.
💶 Tourist Tax:
The Tourist Tax is required to pay on check in. It's just €1 - €2 per person per night and one person in the group must pay it for all.
📝 Police Fiche Form:
Last but not least, each individual is required by French law to fill in a Police Fiche form before checking in. To speed up your check in progress we suggest doing this in advance. Download the form here.
LATE ARRIVALS
If you arrive after an accom agency is shut, you will need to collect keys from the arrivals centre. You will need to visit your accommodation agency on Sunday to pay your tourist tax & deposit. Failure to do so may result in you being asked to leave your accommodation and you may have your festival wristbands removed. Not fun!
Some good news though, bed linen & towels are included in all Snowboxx bookings, these should be in your apartment on arrival.
CHECK OUT
🔑 Key Return:
Keys should be returned to where you collected them from by 10:00am on your day of check out. Lost key charges start at €55 depending on your accommodation, so please ensure you return all keys to the correct location.
If you are departing the resort prior to your accommodation reception opening there should be a drop box to put your keys in when you depart, if you are unsure of the location of this please check with your accommodation supplier prior to your departure day.
FINAL CLEANING
Your apartment will need to be cleaned before you depart, otherwise the accommodation suppliers will charge you a substantial cleaning fee.
🧹 Cleaning Checklist:
- Empty bins & take to large communal bins (poubelles) located outside your residence
- Clean all crockery, cutlery & pots/pans
- Empty & clean dishwasher
- Hoover, sweep & mop all floors
- Wipe all kitchen & bathroom surfaces and mirrors
If you do not want to clean your room please speak to your accommodation reception in advance to book a final clean, charges are a lot cheaper in advance than the cost of the fines which will come out of your accommodation deposit.
DEPOSIT RETURNS
Where there have been no deductions, deposits usually take around 10-14 days to be returned to customers.
Before reaching out to our team, we first recommend that you request from your bank a mini or full statement from the start of the event until 1 week after the event, showing any deductions that have been made.
It is important to note that with some banks, the money may be temporarily secured but never actually debited. In such cases, clients often assume that the money is still blocked because they do not see a credit come in after their stay, but this is not always the case.
The majority of enquiries they receive about deposits turn out to be such cases where the money never actually left the client's account.
However, if you have a deduction with no subsequent credit, we advise you to contact your bank directly. Our accommodation partners require this proof before launching a larger investigation.
RECEPTION & ACCOMMODATION OFFICE OPENING TIMES
Please see below for reception opening times, if you are arriving outside of these times on a Saturday please see Snowboxx staff for directions when you arrive:
P&V
| Accommodation | Saturday | Sunday | Mon - Fri |
|---|---|---|---|
| Saskia Falaise | 24 hours | 24 hours | 24 hours |
| Amara | 24 hours | 24 hours | 24 hours |
| Atria-Crozats | 24 hours | 24 hours | 7 am - 8 pm |
| Antares | 8 am - 9 pm | 8 am - 12 pm | Closed |
| Electra | 7 am - 8 pm | 5 am - 12 pm 5 pm - 7 pm | 8 am - 12 pm 5 pm - 7 pm |
| Hermines | 7 am - 12 am | 8 am - 8 pm | 8 am - 8 pm |
| Maeva | 9:30 am - 7:30 pm | Closed | 9:30 am - 7:30 pm |
Avoriaz Immobilier (AID)
| Location | Saturday | Sunday | Mon - Fri |
|---|---|---|---|
| Check-in at AID Desk in Arrivals Centre | 2 pm - 7 pm | N/A | N/A |
| Check-out at AID Office near Bowling Alley | 8 am - 7:30 pm | Closed | 9 am - 12:30 pm 4 pm - 6:30 pm |
Avoriaz Location (Av Loc)
| Location | Saturday | Sunday | Mon - Fri |
|---|---|---|---|
| Check-in at Av Loc Desk in Arrivals Centre | 2 pm - 7 pm | N/A | N/A |
| Check-out at Av Loc Office near Bowling Alley | 9:30 am - 12:30 pm 2 pm - 7 pm | 10 am - 12 pm | 9:30 am - 12:30 pm 3 pm - 6 pm |
Central Locative (Av Hols)
| Location | Saturday | Sun - Fri |
|---|---|---|
| Check-in & Check-out at Centrale Locative Office in the Falaise Area | 8 am - 10 pm | 9 am - 12:30 pm 2 pm - 6 pm |
Wristbands and lift passes
COLLECTION
All wristbands and lift passes can be collected from the Wristband Collection Point in the middle of the resort. Next to the Snowbox Help Desk.
We are open:
- Saturday 15th: 9:00 - 02:00
- Sunday 16th: 9:00 - 19:00
- Monday 17th: 9:00 - 19:00
Each individual must collect their wristband & lift passes, group leaders cannot do this on everyone's behalf.
ID will be required to collect wristbands and passes.
If you are arriving late or are a wristband only customer wristbands can also be collected from the Box Office outside the Snowboxx Main Arena between 19:00 - 22:00 on Sunday, Tuesday & Thursday.
The festival bars operate a cashless system. Your festival wristband has an RFID chip where you can top up credit to spend at the bars and onsite traders.
Please check the cashless section below to find out how to top up your wristband.
LIFT PASSES
Lift passes are valid for consecutive days only. They will start on the first day you use them and be valid for consecutive days as ordered. For example if you start your 5 day lift pass on Sunday it will be valid until the end of Thursday.
Please take a picture of your lift pass which clearly shows the lift pass number stated on it. If you lose your lift pass you can then take this picture to any lift pass office in resort where they will cancel your old pass and give you a new one. Without a picture of your lift pass number you will be charged full price for a new lift pass.
If you wish to upgrade your lift pass please go directly to any of the lift pass offices in resort.
WRISTBANDS
Your wristband is required to gain access to the festival village and all Snowbofxx events. If you break your wristband please bring your old wristband to the Snowboxx info point where it will be exchanged for a new one.
If you lose your wristband (including if it was broken) you will be charged €50 for a replacement, this charge is a fixed price.
VIP
The Snowboxx VIP upgrade adds that extra touch to the experience. These packages have sold out in 2025, so keep an eye out next year if you are interested.
If you managed to get a VIP ticket, you will be given a wristband in your arrival pack, which will include your drink voucher to be used at the bars at Main Stage, The Boxx and at Folie Douce Apres.
Mountain Extras
EQUIPMENT HIRE
Your equipment hire shop will have been allocated to you based on your accommodation, this will be stated on your e-ticket. You must take your e-ticket with you to the shop with the QR code on the top, the shop will scan this code to find you on their system. You must also take a credit or debit card, the shop will take a swipe of your card as a deposit for your kit.
All hire shops are open until 20:00pm on Saturday and from 7.30am on Sunday. During the week shops are open 9am - 19.30pm. We anticipate shops being very busy on Sunday morning and recommend if you are in resort early enough that you collect your equipment on Saturday.
If you are attending lessons on Sunday morning please ensure you are at your hire shop between 7.30am - 8am and that you make yourself known to a member of staff so that you are put to the front of the queue. Please have your email ready to show that you have a lesson booked.
We recommend that you purchase the extra insurance offered to you by the hire shops, this is around €2 per day and will limit your liability for damaged, lost or stolen equipment.
LESSONS
You will be sent a lesson e-ticket via email which will state your start day, lesson time and group info. Group lessons start from 10:30am each day. For private lessons you will have been contacted directly to confirm your lesson day & time.
All lessons are provided by ESF and start from the Plateau area near the entrance to the Snowboxx Main Stage. Look out for Snowboxx Reps on Sunday morning.
Please ensure you are at the meeting point at least 15 minutes before your lesson start time.
CLOTHING HIRE
If you have rented a clothing package then our clothing partner Crevasse Clothing will be in touch with you directly to arrange your deposit, collection & returns process.
Clothing packages can be collected from the arrivals centre on the morning of Sunday 16th of March. If you have any questions or have not received an email please contact Crevasse Clothing directly on +44 (0) 203 874 740 or email michael@crevasseclothing.com
We are operating a cashless system at Snowboxx. It's safer and easier than using your bank card or cash. It also means less queuing and more dancing.
Your festival wristband will have an RFID chip that can be topped up and used like a prepaid bank card across all festival bars, the market area, the merch stand and selected restaurants. All prices will be in Euros.
There are two ways of adding credit to your wristband: you can do it yourself online, or in person at one of the top up stations at the event - these stations only take cards. We recommend topping up your wristband online before the festival. The top up stations will be busy during the first few days.
Any leftover is refundable online after the festival so feel free to add as much credit as you'd like in advance to save time and make the most of your time in the mountains.
❅ADD CREDIT TO YOUR WRISTBAND
❅REFUNDS
Refunds will open after the festival finishes on the 24th of March at 12 midday & the refund system will close on the 07th April 2024 at midnight.
Please note there are some small fees to cover part of the costs of running the cashless system and the commissions charged by the credit card providers:
- Activation fee: 1€
- Refund fee: 1€
OPENING HOURS
There will be two types of top up stations on site, there will be self top up stations that will be running 24/7 across the festival site and there will be top stations that will be staffed located across the festival site and will operate from 14:30 am - 00:30 am. The top up locations and opening hours are:
- Help Desk: Saturday - Saturday 09:00- 02:00
Sun - Sat- 09:00- 19:00 - Mainstage: Sunday - Sunday from 19:00h - 00:30
WHAT HAPPENS IF I LOSE MY WRISTBAND?
Your wristband should remain securely fastened to your wrist. There shouldn't be any reason for you to remove it, until the event has ended. You should treat your wristband as you would cash or your bank card.
From our experience, it's very very rare for one of the wristbands to break. If you lose it, we won't be able to recover any balance but if you have taken a photo of your 6 digit code on the back of the RFID chip you will be able to claim a refund after the festival.
REUSABLE CUPS
In order to reduce plastic waste, certain drinks such as spirits require you to buy a reusable cup the first time you order at the bar.
Your first cup will cost 3€. Once you have your reusable cup, you will be able to use this cup for your drinks. You will be able to exchange your reusable cup for a cup token at any of the bars.
Next time you need a cup, you will be able to get a fresh one with your token at any festival bars. This will massively help us reduce the amount of plastic used at the event so please hold on to your cup for the night or exchange it for a cup token instead of disposing of it. Cups are not refundable.
Located within the tourist office in the centre of resort
Open on:
- Saturday 15th: 09:00 - 02:00
- Sunday 16th - Friday 21st: 09:00 - 19:00
Any issues with accommodation please in the first instance go to where you collected your keys from and attempt to resolve directly, if issues persist or are not fixed please let us know and we will try to help.
EMERGENCIES
Snowboxx Festival has 24 hour Medical and Security teams on site. They can be contacted via +44 7935 191 207 and have direct links with the emergency services and resort facilities.
If you have an emergency on the piste, call Mountain Rescue +33 (0)4 50 74 11 13 or 112
Public emergency numbers:
- Ambulance, Fire brigade and Police: 112
- Thonon Hospital: +33 (0) 4 50 83 20 00
- Avoriaz Medical Center: +33 (0)4 50 74 05 42
If you require our assistance in an emergency please call the Snowboxx Emergency Contact number below, for any general enquiries you will need to visit the Snowboxx Help Desk located within the Tourist Office, or call the general Customer Service Number within office hours.
General Customer Service Number: +44 7935 193 685
Snowboxx Emergency Contact Number: +44 7935 191 207
SNOWBOXX SCHEDULE
The schedule will be available via the Snowboxx App which will be available to download soon. Please keep a look out for emails and social posts for the App download link.
Event schedules will be visible around the site and updates on the event via social media and the app.
Please arrive at venues in plenty of time before the acts you want to see, queueing lanes get much busier just before our headliners, especially at the Main Stage.
STAGES
We take over all the corners of the resort, make sure to check the festival map on the app for locations and opening times.
- Jägermeister Main stage
- Club XX
- Après at La Folie Douce
- Après Deux
- Jägermeister Lates
- Downtown venues: YAK, Shooters, Chapka, Bowling Alley
Our ticketed Bingo nights on Monday, Wednesday & Friday are hosted at Club XX. Bottomless brunches / lunches take place at Le Grand Cafe by L'Amara building.
FANCY DRESS
The theme for this year is "Y2K". Fancy dress day will take place on Thursday 20th March. Be sure to pack your best Paris Hilton fits, baggy nu-metal threads or Indie Sleaze looks and accessories and get your whole squad involved!
SNOWBOXX CHAMPIONSHIPS
The response to our in-festival competition last year was unreal, and we are thrilled to announce that it will be returning for its second appearance in 2025. Please keep an eye on the Snowboxx App, where you will find all the information you will need to sign up, as well as a list of all of the opportunities on-site to win points and prizes!
SLOPESIDE SESSIONS
The Slopeside Sessions and Dope Snow Hub are your one stop location for coaching sessions, skim pool and rail jam action, zany sledge and inflatable madness and spectacular prizes to boot. We have laid on the competition here, both for the most seasoned airseekers and inexperienced sledge lovers alike. All of the showdowns here will contribute points towards the Snowboxx Championships, so don't be shy, and bring your A-Game.
From Sunday 16th and throughout the week you can catch the Dope Snow crew over at their Hub, where the team will be hosting ski and snowboarding clinics. The qualified coaching team will help you take your first steps into freestyle, riding park and getting familiar with features. Grab a morning or afternoon spot to learn something new, grab a freebie and meet a bunch of lovely humans that will set you on the right vibe for the week!
🛷 Monday 17th March - The NYX Sledge Slalom - 13:00-15:00
Our Sledgendary annual race is back! Expect a menagerie of inflatables, bonkers sleds, incredible prizes and some of the most memorable fails ever!
🏂 Tuesday 19th March - C4 Highest Air - 13:00-15:00
Get ready for a sensational experience at C4 Highest Air! Brace yourself for an electrifying showcase featuring a giant run in and skilled professionals pushing their limits. This event promises an absolute must-see!
🥌 Wednesday 20th March - Sledge Curling - 13:00-15:00
If the previous day's antics were about skill and daring, Wednesday's are for the less skilled, and less aerodynamic Snowboxx attendees. You loved it in the Winter Olympics, you will love it in Avoriaz. This is fun for all the family. Expect hosts that will have you in stitches, and memories that will last a lifetime.
🏂 Thursday 21st March - Dope Snow Rail Jam - 13:00-15:00
Gear up for an adrenaline-fueled experience at the Dope Snow Rail Jam! This is your chance to shine as contestants sign up and throw down. Lines, features and prize categories for all ability levels - there is something for everyone. It's a high-energy competition that promises to showcase the best in freestyle talent and create an atmosphere of excitement and camaraderie.
💦 Friday 22nd March - Dope Snow Skim Pool - 13:00-15:00
Prepare for an unforgettable spectacle at the Dope Snow Skim Pond! This legendary event is always a highlight of the festival and a great way to round off the week. Whether you're eager to participate and test your luck in crossing the pond, or simply want to witness the carnage, this is an experience you won't want to miss!
MERCHANDISE
We have teamed up with OOSC this year to bring some fresh merch to the slopes!
The collection takes inspiration from vintage ski resort postcards paying homage to our beloved home of Avoriaz.
From cosy hoodies to après-appropriate tees, funky thermal socks and the most retro headbands, get ready to be kitted out in the Alps!
We know merch always sells out, so to avoid disappointment, you can pre-order now via OOSC's website for collection at the festival (link in bio).
We'll have it ready and waiting for you at arrivals! If you prefer to buy in resort, find them at their stall in après - you can pay via your RFID wristband once topped up.
ETIQUETTE
🗑️ Resort Rubbish:
Please help maintain the beauty of the mountain views by not leaving litter behind. Use the bins provided and dispose of cigarette butts responsibly. The resort rubbish trucks collect bins on Wednesdays and Saturdays. To prevent them from overflowing, it's advisable to empty your bins mid-week.
👋 Respect for Locals:
Be mindful of the locals who take care of the resort while we enjoy our time in Avoriaz. Show respect for their community and hospitality.
♻️ Recycling:
Separate your waste into General Waste, Cardboard, Glass Bottles, and Plastic. Use the large round bins near the entrance of your accommodation to dispose of these items properly.
🔇 Accommodation & Noise:
Keep noise levels low between 10 p.m. and 7 a.m., as many families are also enjoying their holidays. Multiple noise complaints may result in eviction from the event.
🏠 Accommodation Rules:
- Document any damage upon arrival by taking photos or videos.
- Clean thoroughly before departure to avoid fines.
- Remove all rubbish and recycling, including the kitchen bin, and dispose of them in the large bins outside each building.
- Strip beds and gather all laundry in one pile.
- Return the keys to reception or the accommodation agency.
Avoriaz is its own independent resort as well as being part of the major Portes du Soleil region of over 12 resorts.
This means there are 2 different lift passes:
Avoriaz only: Gains access to Avoriaz resort and lifts only. This is great for beginners and those learning the ropes on the slopes.
Full Portes du Soleil: Gains access to the full 12 resorts over the PDS region of France and Switzerland. This means you have access to all lifts in the area around Avoriaz and beyond.
If you would like to upgrade your lift pass, you can do so at the lift pass office in the centre of the resort and will only need to pay the difference.
PISTE MAP
🗺️ Avoriaz:
🗺️ Portes du Soleil:
You can pick up a physical piste map in resort at the tourist office or download the official Avoriaz app to have it on your phone.
Avoriaz app: https://apps.apple.com/gb/app/avoriaz-up-down/id1482733392
LIFT OPENING TIMES & LAST LIFT
The general opening times of lifts around Avoriaz are from 8:30 - 16:30.
Please check times and closures when accessing the slopes for the day. Be sure to give yourself plenty time to get to Apres, check out the Igloo or one of the many Snow Parks!
MOUNTAIN ETIQUETTE
https://pistexcode.org/ > Check out this website for full safety measures on the mountain.
🏂 Stay in control
If you decide to ski or snowboard fast, it is important that you have sufficient control, so that you do not cause any situations that might harm yourself, or someone else. This includes not skiing / snowboarding whilst under the influence of alcohol.
⛷️ Skier or boarders in front of you have priority
Skiers moving behind (above) must keep sufficient distance between themselves and the other skier or snowboarder so that the person in front has plenty of space to make all of their movements freely.
⚠️ Don't stop in the middle of the mountain
It is recommended to stop on the side of the slope, in places that are visible from above. Most importantly, try not to sit down in blind spots; these are usually places where the slope suddenly gets steeper, and people higher up the hill will have a hard time spotting what is below them.
🔍 Read the signs
The most common and well-known signs are black, red, or green. These colours indicate the difficulty of the slope, with black being the most difficult and green being the least challenging.
Some other signs will show directions or give warnings of danger or closure. A sign closing a piste, just like one pointing out danger, must be firmly observed.
⏱️ Wait in the queue
Jumping the queue at chairlifts is frowned upon. Plan your lunch on a different time than most, and you will find smaller lift lines!
👩🏫 Take a lesson if you are a beginner
It is advised to take a lesson if you are still a beginner or first timer. It will make your holiday a more pleasant experience and get you prepared for the slopes! You can add lessons through manage booking before the 4th March.
🤝 Respect others
Remember that not everyone might be as comfortable as you are on the slopes. With a mix of beginners, right through to advanced levels out on the mountain, it's important to give all skiers and snowboarders their space, so that everyone comes back from the slopes with a smile on their face!
🌄 Respect the mountain
The mountain has feelings too! Be respectful and don't leave rubbish on the slopes. The only thing you should leave behind on the mountain are the fresh tracks you made!
FOOD & DRINK
🛒 Supermarkets
- There are 3 main supermarkets in the resort to buy groceries. Please check the Snowboxx map for locations.
- Opening times vary but on average open at 8am and close at 8pm.
- They have a wide variety of fruit, veg, meat, fish, wine, beer and everything in between.
- There is 1 tabac store which is located opposite the Tourist Office, but you can also purchase tobacco in certain bars.
🍽️ Restaurants and bars
- There are over 30 restaurants and bars to enjoy lunch and dinner at in resort.
- You can read more about each one here: https://www.avoriaz.com/en/winter/practical-information/shops-and-services/restaurants
- We recommend you book in advance to ensure you get a space as resort can get very busy in the Snowboxx week.
🥗 Tips for vegetarians & vegans
We have to be honest, the resort seems to be a little behind on the vegan front! However, we managed to find the options below:
- Globetrotter: veggie poke bowl option
- La boule de neige: salad, vegetarian burger, vegetarian lasagne
- Fontaine Blanche: Tofu Bowl
- Mountain Pizz'Burg: Can make any pizza without cheese!
- Cafe fantastic: Veggie burgers and salads.
- Chapka - Veggie burgers and salads
- Trappeurs - wok fried veggie bowl
We found a variety of vegan milks, vegan yoghurts, vegan snacks, fresh fruit and vegetables in the supermarkets.
ATM
- Arrivals centre
- Tourist office
- Carrefour
PHARMACY
The Avoriaz pharmacy, located in downtown Avoriaz by WhyNot, is open every day from 9am to 7.30pm.
MEDICAL CENTRE
The medical centre, shown on the map, is open between 09:00 - 19:00. Appointments can be made on Doctolib.fr
AQUARIAZ
The indoor water park is open to all and the perfect alternative to a day on the slopes. Be sure to check in for a swim, slide or hot tub!
OFF-PISTE ACTIVITIES
You can check out all these activities and how to book at the Avoriaz website here.
Please remember that Avoriaz is a ski in ski out resort, you will be spending a lot of time (when not on the mountain) walking on the snow, sensible shoes OR boots are a must!
EMERGENCY NUMBERS
| General Emergency Number (999 equivalent) | 112 |
| Pompiers - fire service & first aid | 118 |
| SAMU - french ambulance service | 112 or 15 from a french landline |
| Avoriaz Medical Centre | +33 (0) 450 740 542 |
| Avoriaz Gendarmerie (Resort National Police) | +33 (0) 459 741 141 |
| Avoriaz Police Municipal (Resort Police) | +33 (0) 620 856 517 |
| Poste de Secours - Service des Pistes (Mountain Rescue) | +33 (0) 450 741 113 |
HOSPITALS
| Cluses | +33 (0) 826 888 777 |
| Thonon | +33 (0) 450 263 742 |
| Annemasse | +33 (0) 450 822 000 |
Snowboxx Emergency Number
Please ensure that in all emergencies in the first instance you call the emergency services
Snowboxx Emergency Number: +44 7935 191 207
OTHER USEFUL NUMBERS
| Snowboxx Customer Service Number | +44 7935 193 685 |
| Snowcats & Horses | +33 (0) 450 740 155 |
| Pharmacy | +33 (0) 450 740 141 |
CONDITIONS OF ENTRY
- The event is strictly an over 18's event
- All admission is subject to search
- The promoter reserves the right to refuse admission to any festival area
- For promotion, safety & security reasons, customers may be filmed at any time. When entering Mainstage Festival's venues you are agreeing to this condition of entry
- All customers must abide with local authorities and lawful requirements, including the use of searches and search dogs - guidance regarding refusal of entry will be taken from the authorities
- Unauthorised photography, audio and video is strictly prohibited
- Mainstage Festivals will not accept any responsibility for damages or loss sustained at the festival
- Tickets are sold on the understanding that the event is subject to a licence from the appropriate authorities
- Security reserve the right to refuse entry to evening events without appropriate cold-weather clothing
- Ski boots are prohibited in all evening event venues
- Throwing Snowballs may result in temporary or permanent eviction from the event
** APRÈS ONLY ** Event content is not considered appropriate for children but the entrance is at parent's own discretion.
Prohibited items or any items that the Event or third parties acting on its behalf (such as security) deem to be either; a risk to the safety, security or enjoyment of others; unsuitable to be taken to the Event; or, may be used in an illegal or offensive manner (regardless of whether or not the item itself is illegal) are not permitted to be taken into any Venue or Stage.
Snowboxx is operated by Mainstage Festivals Ltd.
Registered in England & Wales, company number 10502284.
Gaunt Street, London, SE1 6DP.
